Returns

We want you to be happy and if you’re not feeling high on life after your purchase, you have 14 days of purchase to opt for a refund given that the products are unopened, unused and still in mint condition in its original packaging. 

Due to health and safety reasons, we do not offer returns, refunds or exchanges on opened and used items and any products past the 14 days of your issued receipt. 

Please note that the shipping costs are the responsibility of the customer and are non-refundable.

Any gifts with purchase will need to be returned in original condition or the RRP value will be deducted from the final amount. 

Criteria for return: 

• Purchased from www.kokoandkush.com.au
• Unopened/unused within 14 days of purchase
• Item is not physically damaged from being dropped or mistreated

Koko&Kush has the rights to reject any return requests that do not meet our criteria. If your items are returned and have been used or damaged we reserve the right to reject the refund request and provide you with an option to have this sent back to you (at your expense) or have it destroyed at our premises with no refund. Please ensure you receive a response from us before taking any further steps.  

Simply email us at returns@kokoandkush.com.au with your order number in the subject line and we’ll get that one rollin’ for you.

Once your order has been received and it’s been given the all clear - we will happily process this for you to your original method of payment.